Covid-19 Response

Property Properly Covid-19 Response

“Looking after You” Safety Charter- Our Commitment to our Customers

The safety of our customers and staff has always been to the forefront of what we do at the Properly Group. To ensure you have a great experience with us, and to reassure you that we have thought of all aspects of your health and safety, we have put together a safety charter which will be in place when you arrive. This safety carter is applicable to all of our services, ensuring that you feel safe, comfortable, and respected when working alongside our team. 

On Arrival You Can Expect

On Arrival

  • Reassuring and trained staff

  • Hand sanitisation stations

  • Clear social distancing guides and markings will be visible

  • Contactless payment will be encouraged

Hygiene is Guaranteed


  • Advanced and regular cleaning regimes will be conducted each morning and afternoon

  • Sanitising stations at key touch points

  • Non-contact interaction with staff

  • Pre-planned customer flows in all areas will be clearly marked out

  • Overnight sanitisation will take place each evening

  • PPE will be in place

Customer Care

Customer Care

  • A safe, welcoming, and memorable experience

  • Social distancing guidance and execution

  • Contactless till points and payments

  • Experienced and knowledgeable staff on hand to help