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Property Properly Covid-19 Response

“Looking after You” Safety Charter- Our Commitment to our Customers

The safety of our customers and staff has always been to the forefront of what we do at the Properly Group. To ensure you have a great experience with us, and to reassure you that we have thought of all aspects of your health and safety, we have put together a safety charter which will be in place when you arrive. This safety carter is applicable to all of our services, ensuring that you feel safe, comfortable, and respected when working alongside our team. 

On Arrival You Can Expect

On Arrival

Reassuring and trained staff
Hand sanitisation stations
Clear social distancing guides and markings will be visible
Contactless payment will be encouraged

Hygiene is Guaranteed


Advanced and regular cleaning regimes will be conducted each morning and afternoon
Sanitising stations at key touch points
Non-contact interaction with staff
Pre-planned customer flows in all areas will be clearly marked out
Overnight sanitisation will take place each evening
PPE will be in place

Customer Care

Customer Care

A safe, welcoming, and memorable experience
Social distancing guidance and execution
Contactless till points and payments
Experienced and knowledgeable staff on hand to help


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